Terms of Service

 

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Terms & Conditions, Cancellation and Refund Policy.

Terms of Service
1.What these terms cover.
These are the terms and conditions on which we supply services to you.

2. Why you should read them.
Please read these terms carefully before you submit confirmation of your training package to us. These terms tell you who we are, how we will provide our service(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

3. Who we are.
We are Specific Strength and Fitness Ltd a company registered in Scotland. Our company registration number is SC513058 and our registered office is at Warehouse 4, 210 Kennedy Street, Glasgow, Scotland, G4 0BQ. Access point is 77 Lister Street, Glasgow, G4 0BZ.

4. How to contact us.
You can contact us by telephoning 0140 230 6204 or by writing to us at info@trainspecific.co.uk.

5. How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time that you confirmed your training package with us.

6. “Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.

7. How we will accept your order.
Our acceptance of your payment will confirm that a contract comes into existence between you and us for the relevant training service.

 

8. Group Sessions.

8.1.1 Payment
Cash, card or bank transfers are accepted methods of payment. (An additional £5 charge is payable when using a credit card.) Currency is Pounds Sterling £.

8.1.2 Clients must confirm their place on the group training sessions by paying the fee in full prior to the training commencing.

8.1.3 Clients have a seven day cooling off period after making payment. Should a client wish to cancel their place on a group within this seven day period they will receive a refund for unused sessions. After this period no refunds will be given.

8.1.4 A client’s place on a training block is not transferable to another party.

 

8.2 Attendance
It is the client’s responsibility to attend and be on time for every session of their assigned group, for the duration of the pre-paid training period. Any changes to bookings can be done via this website by clicking Get Booked In on the menu.

 

8.3 Missed Sessions

8.3.1 Missed sessions from one month cannot be carried over to the next.

8.3.2 Should a client sustain an injury during the course of participation in their sport, for example, they should still attend their group sessions at Specific to train around the injury.

8.3.3 In the event that an injury completely immobilises a client, the client’s space will be held to re-join in the future at the point at which they stopped training at Specific.

 

9. One to One Session

9.1.1 Payments
Cash, card or bank transfers are accepted methods of payment. (An additional £5 charge is payable when using a credit card.) Currency is Pounds Sterling £.

9.1.2 The booking of a one to one session(s) will only be confirmed by paying the fee in full prior to the session(s) commencing.

9.1.3 Clients have a seven day cooling off period after making payment. Should a client wish to cancel their booking within this seven day period they will receive a refund for unused sessions. After this period no refunds will be given.
9.2.1 Cancelling / Rescheduling Appointments
In the event of a client cancelling or rescheduling their appointment within 24 hours of the session starting they will lose that session.

9.2.2 Clients will lose a session if they do not show up for it, regardless of notification within a period of 24 hours prior to the start time of the session.

9.2.3 Rescheduling of an appointment can be done via the Specific website. Click Get Booked In from the menu.

9.2.4 In the event a client is late, their session will still finish at the scheduled time.

9.2.5 A client’s one to one booking is not transferable to another party.

 

10. Your Personal Information.

We will use the personal information you provide to us:
(a) to supply the training kit to you;
(b) to process your payment for the services; and
(c) if you agreed to this during the order process, to inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.

11. Your Rights to Make Changes.

If you wish to make a change to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

12. Our Rights to Make Changes.

12.1 We may change the service to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements.
12.2 In addition we may make changes to these terms of service, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.

 

13. Providing Services.

We will supply the services to you until either the contracts ends, you end the contract (see clause 14) or we end the contract by written notice to you.

13.1 We are not responsible for delays outside our control.
If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

13.2 What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the services to you, for example, clothing and shoes size, personal details, emergency contact details, medical history, injury history, anthropometric measurements (including but not limited to body weight and body fat). If so, this will have been communicated to you in the description of the services. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 15) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

13.3 Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:

deal with technical problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements;
make changes to the service as requested by you or notified by us to you (see clause 12).

13.4 Your rights if we suspend the supply of services.
We will contact you in advance to tell you we will be suspending supply of the service, unless the problem is urgent or an emergency. If we have to suspend the service for longer than one week in any one month period we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one week and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.

13.5 We may also suspend supply of the services if you do not pay.
If you do not pay us for the services when you are supposed to (see clauses 8.1.1 and 9.1.1) we may suspend supply of the services until you have paid us the outstanding amounts. We will not charge you for the services during the period for which they are suspended.

 

14. Your Rights to End the Contract.

14.1 You may contact us to end your contract for a service at any time before we have delivered it or completed supplying it and you have paid for it, but in some circumstances we may charge you for doing so, as described below. Of course, you always have rights where a service is faulty or mis-described (see clause 16, “If there is a problem with the service”).

14.2 If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:

we have told you about an upcoming change to the service or these terms which you do not agree to (see clause 12.2);
we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;
there is a risk that supply of the services may be significantly delayed because of events outside our control;
we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one week; or
you have a legal right to end the contract because of something we have done wrong.

14.3 If you are not ending the contract for one of the reasons set out in clause 14.2, then the contract will end immediately and we will refund any sums paid by you for services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

 

15. Our Rights to End the Contract.

15.1 We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

you do not make any payment to us when it is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, personal details, emergency contact details, medical history, injury history, anthropometric measurements (including but not limited to body weight and body fat); or
you do not, within a reasonable time, allow us to provide the services to you.

15.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 15.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

15.3 We may withdraw the service. We may write to you to let you know that we are going to stop providing the service. We will let you know at least one week in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided.

 

16. If There is a Problem with the Service.

16.1 If you have any questions or complaints about the service, please contact us. You can telephone our customer service team at 0141 230 6204 or write to us at info@trainspecific.co.uk. Alternatively, please speak to one of our staff onsite.

16.2 We are under a legal duty to supply services that are in conformity with this contract. See the box on the following page for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
For goods, for example, a training kit, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your service your legal rights entitle you to the following:

up to 30 days: if your goods are faulty, then you can get an immediate refund.
up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

For services, for example, one to one training package or Train&Gain programme, the Consumer Rights Act 2015 says:

you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

17. Legality.

17.1 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.2 These terms are governed by Scots law and you can bring legal proceedings in respect of the products in the Scottish courts.